Privacy Policy

This Privacy Policy describes how XCENTIA By Scentwale Private Limited (“XCENTIA”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit or purchase from www.scentwale.com.

By using our website, you agree to the practices described in this policy:

1. Information We Collect

We collect the following information when you interact with us:

Full name

Email address

Phone number

Shipping and billing address

Payment details (processed securely by third-party gateways)

IP address and device information

Browsing activity, cookies, and analytics data

We never store your card or banking details. Payments are processed via secure, PCI-DSS-compliant providers.

2. How We Use Your Information

Your data is used to:

Process and ship your orders

Send order updates and delivery notifications

Provide customer support

Send marketing emails, offers, and WhatsApp messages (you can opt out anytime)

Prevent fraud and misuse

Improve website experience and product recommendations

3. Data Sharing

We may share limited data with:

Courier and logistics partners

Payment gateways

Email and SMS providers

Analytics platforms (Google, Meta, etc.) Your data is never sold to third parties.

4. Cookies & Tracking

We use cookies and tracking tools to:

Improve browsing experience

Analyze traffic

Run ads and retargeting campaigns

You may disable cookies in your browser, but some site features may stop working.

5. Data Security

We implement encryption, firewalls, and secure servers. However, no online system is 100% risk- free. By using our website, you acknowledge this reality.